The service department employees are rude an don't offer much assistance when you pull in. I have now had my oil changed there for the last time. My vehicle started leaking oil after one of my oil changes and I found that the filter was lose. I asked them to clean the residual oil, and verify that it was the filter that I could turn by hand. They also told me I needed new break pads. I don't! Had them do some warranty body work. That body work only lasted a year. While they did the body work they ran my battery down so much so, that it would not hold a charge. They did buy me a new battery. However, during my last visit. I now have an oil leak, my breaks (which have not been replaced) are fine, but I need a new battery. They usually wash you vehicle after a service, this time they did not and charged me just over $44. To change the oil.Update: after posting my original review, I promptly received a call from Baxter and they were very eager to rectify any and all issues I had. They were also kind enough to assist with the cost of any and all repairs related to an oil leak/changes. They have also offered to repair/correct the original body work they did. I will be taking my car back for those repairs and will continue to use Baxter in the future. It's nice to know that businesses do read reviews and care about customer service. Kudos Baxter! And thank you Don Murray. Your sincere appreciation for my business and yours is rare this day in age.
Overall great experience! I recommend going through Dustin Lair for your new car/truck!
Excellent service. I travel 60 miles to Baxter if I ever need any help because of this.
We had a great experience here! Probably the best I’ve ever had. Kyle Nicholson was very helpful in making sure we found exactly what I was looking for and was 100% satisfied!
Friendly, didn't have to wait too long.
Good experience, nice sales people.good atmosphere
Jake at Baxter Ford is the best car salesmen I have worked with thus far. Not only did he help find the perfect truck, he continued to go the extra mile when defects in paint, etc. were found! I have recommend him to all of my friends and family.
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