Customer Testimonials
Vinny/Vincent was absolutely wonderful helping my young son at 20 purchasing a vehicle on his own. I couldn't be more grateful! Thank you Vincent! 5 stars all around!
One of the smoothest vehicle transactions I have ever been part of! Mason, Ben, and Ben were top notch!!
My daughter and I decided to continue looking for her first car. We chose Baxter Ford Papillion and we were greeted by Lexi. Lexi listened patiently, understood our needs and produced several great options that were perfect for my daughter. Lexi and her team had my daughter in her first new car in no time, on the coldest day of the year to date. Lexi went above and beyond to find the best fit and the lowest price, and made sure my daughter had a great experience and happy with her new first car. Thank you Lexi for your friendly ...
Had a very professional positive experience. Christian was very helpful. I would definitely do business here again.
Most amazing experience to date Mitch and Christian were top notch. Treated us like family. Christian for a young guy was very professional and knowledgeable about the vehicle we purchased. Christian and Mitch both explain everything very well and answered all of our questions with a professional response. This was my second vehicle in two years that I had purchased from Baxter Ford with Mitch at the wheel. My wife and I are so pleased that we did not have to sit there an haggle for 4 hours to get a fair deal it was offered right up front and beat ...
Working with JT, Ben and Matthew while shopping for a new Bronco was awesome! Friendly, no pressure, informative, the Baxter Ford staff was awesome! They went out of there ways to find me the options I wanted and finally the Bronco I bought! It was a pain-free and best experience when purchasing a vehicle that I’ve ever had! Thanks guys!
Thank you Travis for a wonderful mobile experience today! I appreciated the explanation of of the necessary service and also his advice on other aspects of my vehicle's maintenance. It was a joy to talk with him, but also I really like the mobile service option. I will be working with Baxter again! Thanks Travis!
Absolutely horrible. I made the stupid mistake of inquiring online about test driving a vehicle. In the following 24 hours, I received: * 13 texts * 3 phone calls * 1 voicemail * 7 emails From the dealership asking "Hey, when do you wanna come in?" and "Still interested???!?!?!?!" Would not recommend under ANY circumstances.
BEST CAR BUYING EXPERIENCE EVER!! Thank you Vincent for being so patient and respectful. I never once felt pressured to buy a car. I had visited an independent dealer while also looking at Baxter. The salesman at the independent dealer from the beginning was pressuring me to buy the car, saying there was another dealership that was going to buy the car if I didn’t. In fact, one of the employees yelled out to the salesman helping me that the car was already sold. Then the owner came over and said there were several people waiting in line to ...
I have been dealing with Baxter for over 10 years now and have not had any issues. I get my service done there as well and when i have had issues that were not normal, Mike Hare the service advisor that i work with has always come thru with a solution. He has always treated me fair so i go back for all my service needs and also i buy all my Fords from Baxter.
i purchased a ford f150 at Baxter Ford Papillion, everything was great, was givin trip permit, which expires today June 27th !! I received a phone call this Tuesday, was told the truck was in the system & that I could go ahead & register the truck! on my way to get the truck registered was told that the title for the truck was our of state, now, keep in mind my trip permit expires TODAY !! was told told a man from the corporate office would come down ( 3 hours away) to inspect my truck tomorrow!!!! this is Crap, it should have ...
I had an oil change and tire rotation done by Baxter Frod Papillion on 5/31. In the ticket, they stated that the one of the bolts for the inspection plate had been stripped out, I'm assuming by their impact wrench, and that they were ordering new bolts. They kept my cover while waiting for the bolts. I called last week and left a message to find out the status of that repair. Nobody bothered to call me back. Today, 6/18, I finally had enough and went to the dealer to get my property back. After wading through the 10 employees standing around, ...
Had Baxter do a spray bed liner I know they contract it out but the company that did it had gotten the spray in the bolt holes on ford maverick had order tie downs but could not get bolts started talk to i believe it was don in part's he came out to truck and cleaned out holes and got bolts in it was may 28 around 12:30 he had gotten tools from service man didn't catch his name
Dealership couldn't fix my new pickup and scammed me into a loaner. Hey won't work with me on getting me into what they promised. Not only lost a long customer but I'm in works with my attorney to fix this.
Morgan was excellent to work with. The process was easy. She was very friendly and professional. Thanks again Morgan
I was told and shown on the invoice that the tires were rotated. They were not, or at least not correctly. There was excessive wear on the front tires, with complete wear on the inside of each front tire. The rear tires had even wear. I had to take the F150 to a tire center a couple of weeks later because it did not seem to drive well. The evidence is overwhelming, and the opinion of the tire store is that the tires were not rotated. I have lost trust in the dealership.
On 07/20/2023, I stopped at Baxter Ford, West Dodge, because I could not figure out how, while I was driving, to have the miles per hour show up on my screen. I went inside, explained what I needed, and Alex was kind enough to come out to my car and help me. He was so patient, fixed the problem, and he explained if the problem ever came up again, how I could fix it myself. Also, I told him I could not figure out the USB Cable, and my phone, worked together. I explained my son said he would help me ...
What a great experience we had at Baxter Ford! My wife and I arrived with our kids and dog on our way through Omaha from Denver to Fargo, and stopped to look at a used Ford Expedition. The salesperson who we worked with - Grant Wilke - was fabulous. He knew a ton about the used vehicle that we were looking at, and once we'd made a decision to buy, he made all of us feel right at home inside the dealership - even our dog! The service from beginning to end was friendly and efficient, and my wife ...
This process was incredibly easy! I spent less than 15 minutes inside the dealership and everyone I worked with throughout the process was wonderful. I live out of state and had to fly into Omaha to pick up the vehicle, just to drive it back to my home state. Sounds like a headache and a pain, but it wasn't. This dealership was so great and flexible to work with, I will check with them first on future purchases. What seemed like would be a pain turned out to be the easiest and best car purchase I've ever made.
Travis Johnson and all the folks at Baxter Ford South provided an exceptional experience for me! I was having trouble with my Pre-Collision Assist system. I was really upset that this issue was occurring, and that it would be expensive to fix. We all know dealerships charge a premium, right? Well, I will say this, Travis was great and made me feel valued as a customer. He calmed me down, explained what had gone wrong, and the cost of the repair was very reasonable. A nice young lady Heather, I think it was, drove me home after I dropped my ...
I had an appointment for 8:30am to get 4 tires mounted on my son's car. I delivered the car at 8:10am and was told it would be a couple of hours to get the work done. I told them I was going to be waiting for the car and they said they'd "put a rush on it". Good thing, because I only had to wait 2 1/2 hours for the work to be done. Why have appointments if they don't mean anything? While I was there, I told them about my 2021 F150 which was having issues with the ...
I had a great service experience regarding a defective part that needed to be replaced under warranty. Karla contacted me to schedule an appointment for the repair and Travis assisted me with vehicle service. When I spoke with Travis and advised him that I had another appointment, which I hoped to make later that day, he took steps to see that maintenance staff were advised. When I called for a service update, Karla answered the phone. She offered to put me on hold and check with maintenance regarding the repair status. When Karla returned, she informed me that the repairs ...
We broke down at the exit to Baxter Pavilion Ford in Omaha Nebraska. I called and Mike Hare in service offered to send a tow truck. But I called AAA which left us on the side of the road for two hours. So I called Mike back and within 20 minutes we were picked up and at the dealership. Mike met us outside took our report and got us in our way. Our journey was not an easy one fighting with the insurance. But with the guidance of Mike Hare made it so much easier. He called me regularly keeping me ...
We were sent over to this Ford dealership to look at a truck . The kid was real nice at first. Had the truck brought up to the front for us to look at. We went out to look at it and it was in not so great condition on the outside. Had number stickers still visible of where they use to be and some really bad scuff marks. I had asked if their buff guy could buff the whole truck to make it look better. He replied No real fast. I had asked if I could ask for it to ...
Friendly sales staff, made sure vehicle was ready to go when promised. Very helpful with process.
Poor experience at this dealership, they - at least Mitchell Hanson - appear to like to play the "bait and switch game." I found a Ford F-150 I was interested in and clicked the "Confirm Availability" button on their web site and was told via email by Mitchell whose title on the initial reply says he is a Sales Manager that the truck was available. He asked when I would like to come in and check out the truck. I replied back that I would drive up that afternoon if it was in fact on their ...
This is the second new vehicle we have bought from Ed Schlegel and we have been impressed by his communication and being an honorable man of his word. Thank you, JW
I would highly recommend working with Baxtar ford papillon and ask for Ben Adam’s
I have been screwed over once before, so I thought I would give them another shot! I was wrong! This is a money hungry company that preys on new car buyers. And has no problem screwing over customers as long as they get that dollar at the end of the day! If I were you I would take your business somewhere else! STAY AWAY FROM BAXTER
Dealt with Broadie and the sales manager on probably 1mof the more difficult and unique situations that they had dealt with. They were not only very sensitive to the situation, but also very kind and compassionate. They made what could have easily could have been a very difficult situation simple and easy. They also wanted to double check a service issue as.the behicle.was.going pm a several.hour trip as soon as it was delivered. They checked it out and delivered the vehicle over an hour away. They were awesome and made the circumstances relevant to the situation. ...
My wife and I wanted to look at a Ford Ecosport. My wife called ahead and spoke with Sabaen Reed if one was available to look at. She told us there was one car on the lot and provided directions to get there. She greeted us at the door and promptly took us to the vehicle and opened the vehicle for our inspection. She was very quick to set up a test drive for us. We had asked questions about some special accessories before leaving and had answers and prices upon our return. She then turned it over to Mitchell ...
Worked with a great guy, Ben Adams. I would definitely recommend him and Baxter Ford Papillion. Very professional and Kyle in finance was very helpful.
Worked with a young salesman named Tanner, that had great patience with us. Had 2 kids with us during a long process and at no point did we feel like he wasn't doing everything he could for us. Also, his manager Andy worked hard to get us everything we needed. We are very happy with our experience
I had been looking for a low mileage used Ford Explorer Sport Trac for some months, and stumbled upon an online ad featuring a newly listed black 2010 truck with 47k miles. I live in Pa. and the dealership is in Nebraska, which is pretty intimidating. I wondered if it was prudent to buy a used truck like this online- and Baxter Ford Papillion proved an excellent choice. Salesman Brody Methven was friendly and helpful, taking pictures and pointing out any small flaws the truck had. He was the perfect host- not pushy, answering my queries efficiently and honestly. This was ...
Great service from beginning to end! They make you feel like family. Thanks to Tony, Ben, and the rest of the Baxter team for the win.
JT was my salesman and did a great job. Mitchel was my finance guy and he also did a great job. I would recommend both of them.
Sheldon was my sales person. He was pleasant, knew the cars and what they offered. He made sure I got the care that I wanted. He had humor and listen to me. When the road blocks came up he put in the effort to remove those roadblocks. I would recommend any one going to purchase a new vehicle check in with him.
Car shopping is one of the things I usually dred, but Michael made it a very easy and pleasant experience. He was very knowledgeable about the choices of vehicles and was able to work within our budget on the pricing. I definitely will be a repeat customer here!
Andy Thompson, Bill and Mitch did a great job with no pressure. They helped me decide on the best options when purchasing a used vehicle. Thanks
My experience at Baxter Ford South was amazing. Andy Thompson was very helpful we did most of our deal over the phone which made the experience super quick and easy. Will definitely be coming back.
My experience with Baxter went well. I have a strong opinion on the car game and the sharks who you have to deal with. The showmanship, then the offer, the wait, the new offer, etc. Barf! Not so this day. I dealt with a straight up guy in Mike Utts. I got the feeling right away that he was more about my happiness than a sale, he even basically said he would gladly see me leave rather than to leave with a car or payment I didn't like. We talked about what I wanted and the pros and cons ...
I loved my experience with Baxter ford south. My salesman JT was awesome! Very friendly and a nice guy to talk with while they ran my credit in finance. I spent about 6 hours in the dealership making this deal. It seemed JT wanted to make me feel like I was getting the best deal as possible, which I feel like I did get this best deal I possible could have. Finance was good I told them that I wanted a low interest rate and they worked with multiple banks and came to the conclusion of a 6.49%. Which is a little ...
I brought the 3 in one warranty. I was told anytime my tires have a hole, worn down, had a bubble, they would replace them. I made sure before I signed for the warranty, if they would make sure all tires had the same tire tread when replacing one. They lied to me.
My personal experience working with their salesman (JT) was great. He is very personable, took time to listen to our needs and his communication throughout the whole process was great. I experienced minor mechanical issues couple hours after purchase. Although I'm surprised their service team did not catch this during inspection, I thank JT and anyone involved for helping to resolve this issue. Overall, I recommend JT to anyone who wants to purchase from Baxter South. My experience with Finance could have been better. I cannot speak for the whole department, but the gentleman I worked with was a ...
Bought a 2012 Chevrolet Silverado last month, after some dealing they finally gave us a pretty good deal. A little more dealing and we got the second key we wanted. A little perseverance and you can get a pretty good deal. Dealt with Sam
Ian & Andrew are a class act! Superb service and first class all around. They are an asset to Baxter Ford!!! Will definitely buy here again. Their professional is unmatched and the whole buying experience especially after the sale was top notch! Kudos to Ian & Andrew.
When you think of car shopping, I'm sure you, as well as I thought, it's a time consuming major pain in the butt, until I went to Baxter south. Every time I've bought a car I cringed at the idea of going into the dealership but this experience was MUCH different. I had a young man by the name of mikeil help me get into a new vehicle. He made the process so easy and made me feel so comfortable at the same time. I felt like a friend and not just someone to make money off ...
My saleswoman Anna Morrison was phenomenal, she listened to exactly what I wanted, ensured I was well taken care on her end was such a wonderful person to work with. I did hit a few major bumps in the road but the GSM Bryant Moran was on top of assisting with the correction of their mistakes. My voice and concerns were heard and a genuine apology and correction were made very timely. I was very surprised by the quality of customer service from a dealership.
Horrible experience! Had to go back numerous times for paperwork we did decide to take off the over priced warranties which they pushed on us. Then they called and told us the truck would be done at 5:00 and that they could take off the camper shell and move it to the new truck, got there and was told they couldn't get the truck out of the garage the doors wouldn't open up. REALLY!! Went home without the truck. I called the salesman Ian and he said even though it was his day off he would be when we ...
Wouldn’t recommend anybody to purchase from here. Terrible 1st experience. I came in on Saturday March 24th. I told the salesman verbatim I wasn’t interested in looking at anything until they could get me out of my current lease and an approval from a lender on a new vehicle. I didn’t want to waste anybody’s time and was straight forward. Well they said they had an approval on a focus. only one car one certain color an old loaner with 3000 miles. I agreed and they pushed #s. We agreed on a feasible price and payment. Sat ...
Pushy, impossible to get ahold of. Bought a used vehicle had it 5 months. Have had problems since day 1. Called many times talked to many people with no information at all. Worked my way up to the managers and still no solution. Sold me a vehicle with bad engine masked the problems then gaffed me off when I had questions. Months later my engine is no good. Funny thing is when I finally get ahold of someone we talk warranty and then my phone blows up with calls. Couldn't wait to sell me some more xxxx. They offered a ridiculous ...
So far no follow up and quality control of demo truck. I pick up the truck no washer fluid the truck only has 36% left for a oil change. I am from the older generation so computer programming not my strong suit thank God my daughter is the training Ford pass not very good. I now have had the truck for couple weeks the fit and finish is not the best has a small dent in the hood from underneath the ford embel is coming off.
I have bought and leased many vehicles in my time. Never have I been in and out of dealership in under 4 hours. Yesterday I was driving off the lot with my new truck in under 2 hours. Great job.
We recently purchased a vehicle from Baxter Ford South. The agreed upon price was not honored on the paperwork and when we went back to have it corrected, it still took another trip to the dealership to finally get it refunded. It still took another two weeks after that to actually get the refund. We cancelled the service contract two days after the purchase and are still trying to get that straightened out nearly 2 months later. We only received one key fob with the vehicle and were told only one was turned in by the previous owner which turned out ...
So I bought a vehicle in March. It is now August and I have finally given up on chasing the $127.50 they owe me. In 4 months I have been working with 4 people at Baxters to resolve this. I have spoken to the receptionist, the salesman, and both used car managers. They never call you back and if you are lucky enough to get one of them on the phone they just say "it's in the mail!" Well its been in the mail for 4 months and I still don't have it. Take my advise buy from a small ...
Started bringing my personal and company vehicles here for service about 2011 , then due to fleet company drove another brand for a few years , now back in Fords and after about 4 years I was amazed all the same service people were there and remembered me and treated me like I had never left S
Update: I began corresponding with Bryant Moran on May 16th, shortly after I posted the original review. He said that he was going to resolve the issue. This drug on for another 2 months. Then he stated he would give my contact information to someone else and they would be in contact with me to resolve the issue. Another month has gone by and I am still waiting to hear anything. I have come to the conclusion that they really have no way to correct this and were just hoping I would change my review to a positive one. Which is ...
Alex listened to what I wanted, and then helped me find the car that met my needs, at the price that I wanted, great salesperson to work with.
THEY MET MY EXPECTATIONS, ED SCHLEGEL WAS A GREAT SALESPERSON, HE WORKED HARD TO FIND WHAT I WANTED AT THE PRICE I WANTED, I HOPE ED IS AT BAXTER NEXT TIME I WANT A NEW CAR.
Matt Reager and both Andy's at Baxter South helped us out of a bad situation. They did the best they could to make the payments where we needed them to be. We have shopped here numerous times and all times are very helpful and professional! Thanks again for making this bad situation a good deal!!!!
I purchased a used car from Baxter Ford South. After purchasing the vehicle we found out the vehicle only had one key and no mats. The salesman didn't seem to care at all after we found this out as we were leaving. The next day I talked to Luke about only getting one key and no mats. He said he would be sure to call the old owner. I never heard back from Luke. Later on I found out the one key we were given was not cut. So, if the key fob stopped working the only key Baxter ...
Salesman was dishonest and did not provide a 2nd key as promised. On 10/27/17, my wife and I purchased a used 2016 Hyundai Santa Fe Sport. While in the final part of the process, the salesman, Matt Reagor, went to give us the keys when he realized the 2nd key was missing and was looking around for it like he had known it was there at some point, but that perhaps it was misplaced. He told us, "I will find it and get it to you". We signed and finalized the deal based on this. Time passed and we did ...
I purchased a used ford freestyle from the dealership. The salesman was pleasant. It took 3 days to take delivery. The dealer replaced two tires ans windshield. Once I took delivey I learned the car had several major mechanical issues that were not disclosed. The top engine mount was destroyed. It was nice and shiny from being detailed. The lower ball joint needs to be replaced and the oil pan has severe leak. They didn't replace the air filter. The sales man told me that Baxter would not sell a car that they wouldn't sell to family. They must ...
Worst experience. Bought 2008 mustang gt. Originally quoted 15k miles find out closer to 18k. Asked to come in resign papers for milage. Told 2 set keys. Only had 1 with remote. Never got second. Blew off was originally happy with car. Take car to tire shop to view for winter. Come to find out tires were 7 years old even though was quoted new tires when purchased. Called several times for management to correct. Assured call back several times. No response. Even left several messages. Have recall on part for airbag too never willing to set appointment to correct either. Not willing do ...
I just bought a 2010 Ford F-150 from them they had me it had extra features like power mirrors and remote start. I said ok cool, the Passenger mirror didn't work so they said that they would fix it. ok cool it's going to get fixed before I signed the papers they said that they would grab the fob for the remote start and they brought me back to sign the papers. Well after I signed the papers they tell me that they could not find the key fob and I could buy one from them. I told them ...
I leased a car and thought I had a great deal. I was so excited and loved my vehicle. I was told one thing upon signing the papers and agreeing to terms that I was allowed 15,000 miles per year. However 3 years later when I returned the vehicle it was a different story. I had less than 40,000 miles or what I thought I was allowed by my lease, but I had to pay for extra mileage . Some of the paperwork matched what we agreed upon, but not all. SO BEWARE!!!! I would hate for this to be an accepted way to ...
I took my Honda in last spring to get it serviced and while there I got the opportunity to talk to a few people working there. Sales staff that takes care of customers the right way, managers that ensure the experience at the dealership is enjoyable and a service department that understands your car is your lifeline! The GSM Justin Walls even took time to say hi. Highly, highly recommend going to Baxter Ford South for your next car purchase.
Great customer service with all the employees going above and beyond to find the car I needed. Finance was a breeze. Thank you Baxter Ford South!
We have leased our last 5 cars here and loved them all! We had great customer service and our payment was exactly what we agreed upon. Highly recommend this dealership to anyone looking for an easy and painless process!
Always great customer service! Services have always been done in a timely manner. Everyone is willing to go the extra mile to make sure you have a great experience
Baxter Ford South makes leasing a vehicle a pleasant experience. Sales people and managers were very polite and knowledgeable. I would come back here in the future
Their friendly and knowledgeable sales team really made me feel comfortable throughout the buying process! First time I had no "buyers remorse" after purchasing a vehicle!!! Thank you Baxter Ford South for providing such a pleasant and effortless experience! Special thanks to Justin Walls for guiding me along the process without making feel pressured and I applaud the follow up that was provided after my purchase! He definitely carried a sense of professionalism and integrity that you don't normally find in that environment!!
Got email price and liked it. Went to test drive and then sat to look at the numbers. The Price was now $3000 higher then email price. Showed them the email and they said, that's not the price now, it was repriced this afternoon. Very unprofessional.
Worst experience ever and not to mention my wife and I lost a lot just by stepping foot into this dealership. The general manager Justin, is a joke. Salesman Tim, had no clue what he is even talking about. He is your typical "make a sale" salesman.
Eric was am awesome salesman, felt more like a friend than anything. He got me into the exact truck I wanted and most importantly got me in right where i wanted to me financially. Will definitely be back when the time comes and reccommended everyone.
My husband & I reached out to a nearby Ford Dealership to purchased a bigger vehicle because we recently had a baby. We are Military & very new to the area and ended up going to Baxter Ford South in Nebraska. We purchased the vehicle we were trading in from a Ford Dealership back home in Florida and we knew we had some negative equity we were going to have to take a hit on but we really need a bigger vehicle. Tim, the salesman greeted us and gathered all our information, appraised our vehicle and went to finance and ...
Great buying experience with Sean Thies. Found the vehicle we wanted with the options we desired. Financing was a breeze. If you need a car, I recommend seeing Sean
I recently worked with Chauncey Brown in my car buying process. He went above and beyond my expectations and I will definitely recommend him to any friend or family member looking for a vehicle.
I wasn't able to make a decision on a really nice suped up Chevy they had on the lot a few weeks back. But Chauncey presented other options and has been very patient with me during this whole process and it's greatly appreciated. If your worried about a pushy salesman, than ask for Chauncey, he's been nothing but professional and helpful.
This location had a huge selection of used cars to choose from. Nichole made my first trade-in experience relatively stress free and easy. Overall we are happy with our visit.
If you are looking to work with a personable and trustworthy person to find your next vehicle go work with Chauncey at Baxter Ford South. He will make sure your next car buying experience is nothing but excellent!
I was leasing a Jeep Cherokee that I loved. I'd been looking at the Edge for a while but wasn't quite there yet. I had lots of questions that Chauncey was able to answer over the course of a few weeks. When it was time for paper work everything was ready. It was an in & out experience! I loved working with him. I want my family and all my friends to see him first!
Chauncey was great to work with. He's very personable and knows his products. Made the process of looking for and buy a vehicle actually enjoyable.
Nicole Williams is a very knowledgable and so friendly . What a great experience !! I will purchase my next vehicle from Baxter. Great place to car shop
I been in Omaha for awhile now and finally decided to get a car (after living in NYC for awhile, and taking ubers all over town) My friend took me to Baxter Ford where I was helped by Chauncey. I must say this guy really knows what he's talking about.…I got to see a few different models and tested out one of their cars. Chauncey definitely may this first time car potential buyer feel knowledgeable and well informed of what car would be best for me. I recommend asking for him if you ever stop by Baxter Ford ...
Went through a long ordeal last year with this shady dealer. Agreed on a deal via phone, email and text. Signed the papers on delivery. Then found out the the salesman didn't fill out some sort of internal paper that sad the dealer owed $4k to Ford lease as part of the deal that was made. By the time I was notified by Ford it was too late. Sales manager is basically calling me a lier and salesman who is actually a member of the management team has buried his head in the sand after texting me that he ...
Agreed to a price. Arrived back to take delivery and the price is more and vague. Said the price agreed upon wasn't the price and wanted more. Got up and walked out Then I get three calls saying I was right about the price and the manger made a mistake. They called me a liar in many ways without using the word. Than said thier lack of communication between themselves was the problem and I was right I everything I said. Not to be trusted. Buyer beware
We purchased our vehicle with a maintanance contract for oil changes etc., from Baxter Ford on West Dodge. I was in the area of Baxter South and needed an oil change,they said they honor the coupons from the other Baxter Ford. After the oil change, I noticed the sticker on the window said ECO oil. I asked them and they said with a contract you get RECYLED oil. If you pay,which I thought I did with the contract, you get NEW Ford oil. I called Baxter on West Dodge they said they only use New Ford oil. BEWARE ...
Came to dealership to speak to Justin Walls about buying a new vehicle. He introduced us to Ed Schlegel stating Ed knew everything about the Ford Edge and would be a big asset in helping us find one. Needless to say Ed was very helpful in finding us the perfect Edge. Just want to give a big Thank You to these two guys plus your finance team.
I came in seeking information on trading in my current vehicle on a new or slightly used vehicle. Will was very helpful in giving me information about trading in my truck. Very professional and knowledgeable. I would recommend him to any of my friends wanting to purchase a new or used vehicle.
Three weeks ago I called to purchase my lease. Used sales manager called us back stating it was the end of the month and needs to sell vehicles he will get something figured out and call us back. One week later no call. I called to check in to see what ideas he had. Working on it now I'll call you back. Now three weeks later and I have called three times and he hasn't returned my calls. When we purged from him a year and a half ago we referred three people two of them purchased... Wouldn'...
Very professional people, friendly and fantastic service, Luis was very professional same than the finance guy I highly recommend these dealer to all my friends
I had a very pleasant, no-pressure car buying experience at Baxter. I dealt mostly with Travis and some with Kate as well. They were quick to show me the vehicles I wanted to see. Never tried to steer me in a different direction or suggest I needed things that I wasn't looking for. They were willing to negotiate, to a point, and were never unreasonable about my requests. I would definitely go back again.
I had a great experience shopping for a car at Baxter Ford West Dodge location. A man named Earl David helped me and he was awesome. I never felt pressured or like he was trying to just sell me something to do his job. He showed me several options and worked with my needs and budget. Great experience over all! Thanks Earl for your patience and guidance!!
Friendly faces, very professional. Chauncey Brown is great to work with. I won't go anywhere else for new or used vehicles. I've referred several friends to go through him and they are more than satisfied.
I feel i was given a good deal this is my first time ever buying sa new card yes i am scared but they told me they would be there if i ever have question even after i move back to california
It was a great experience buying our new Ford Explorer from Performance/Baxter Ford. Our salesman Mohammad was great to work with very kind and courteous. I will be back to deal on a new truck soon. Thanks Mohammad for Great buying Experience! Doug
Sean Theis is the best sales man I have ever had, he made the process completely seemless. Compared to Bellevue location I80 location is hands down more there for the customer!
Everything went as smoothly as I could have hoped for. These people excell in making sure that your experience is great. Thank you kindly, for helping me with the car I wanted!
We came from out of state for a used Expedition. Ben walked us through the vehicle and test drive, and all of our poking around the truck. He was great providing us information about the vehicle and giving us the time we needed for a decision. Once we decided to buy, Matthew was our help in financing. He was very patient with all the questions/concerns regarding title / registration / plates, etc. Finally, Joe went through the vehicle features with us on delivery (even programming the door key code into this new truck!). Again, all were very pleasant to deal with ...