Ambrose was wonderful! My fiancé and I came in to look at fusions and somehow ended up with a truck. We went back and forth a ton (wasting a lot of Ambrose’s time) but he was super helpful and the nicest car salesman I’ve ever dealt with. My fiancé is in love with his truck and will most likely be leasing another after this experience.
Tylerlucht was an amazing salesman as well as manager Matt Phillips and finance manager Cole. He put my dream in my driveway. And a special shoutout to Chauncey Brown for his contributions. Will definitely buy another vehicle there!
Customer service is not dead at Baxter Ford! Great, friendly staff. I bought a used car from these guys and they delivered it to my house over 200 miles away. There were some mechanical issues with the car after delivered and they sent me a check to cover the costs to repair. These folks believe in taking care of their customers. Thank you Baxter Ford!
Had a great experience working with Ron Archer and Baxter Ford on a new lease. Very helpful throughout the process and have every reason to believe the same will be true throughout the duration of my lease.
Great experience as usual. Love my new vehicle. They were great to work with and I think we both gotta great deal. Will see them again if I need a new vehicle.
I have a recall-related maintenance appointment set up with them, called them this morning to ask when my appointment was for because I have forgot. The lady on the phone was rude; she failed big time in building rapport. I said 'good morning' to her but she didn't say anything and I thought the call dropped so I asked if she could hear me, she said yes and that what did I want. That is terrible customer service. I hope their maintenance staff are nicer.Revising my review:The maintenance staff were nice and professional. I had a great experience, thank you.
Baxter Ford West service department is the reason we bought a new Ford truck there. Took our old Ford truck purchased at a different dealership to Baxter for an oil change. Their service department was outstanding!
Eric was great,and easy to deal with. This is the third vehicle we’ve purchased from him and we’ve been pleased with all three buying processes.
Third car we have got from Baxter Eric Maynor has helped us every time will not go to anyone else we chat before over phone he lines it all out good to every time no stress the way it should be when buying or leasing a car
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