Dealt with Broadie and the sales manager on probably 1mof the more difficult and unique situations that they had dealt with. They were not only very sensitive to the situation, but also very kind and compassionate. They made what could have easily could have been a very difficult situation simple and easy. They also wanted to double check a service issue as.the behicle.was.going pm a several.hour trip as soon as it was delivered. They checked it out and delivered the vehicle over an hour away. They were awesome and made the circumstances relevant to the situation. ...
Like many people we were dreading the car buying experience 2 years ago when we needed a new family vehicle. A friend recommended Ed Schlegel at Baxter - Ed was awesome! Completely different experience than what we were used to. I just picked up my new 2021 F-150 last weekend and once again Ed was awesome to work with. Ed is unique in the car business, I would definitely recommend him and I will be going back to him for all future purchases!
My wife and I wanted to look at a Ford Ecosport. My wife called ahead and spoke with Sabaen Reed if one was available to look at. She told us there was one car on the lot and provided directions to get there. She greeted us at the door and promptly took us to the vehicle and opened the vehicle for our inspection. She was very quick to set up a test drive for us. We had asked questions about some special accessories before leaving and had answers and prices upon our return. She then turned it over to Mitchell ...
Worked with a great guy, Ben Adams. I would definitely recommend him and Baxter Ford Papillion. Very professional and Kyle in finance was very helpful.
Worked with a young salesman named Tanner, that had great patience with us. Had 2 kids with us during a long process and at no point did we feel like he wasn't doing everything he could for us. Also, his manager Andy worked hard to get us everything we needed. We are very happy with our experience
I had been looking for a low mileage used Ford Explorer Sport Trac for some months, and stumbled upon an online ad featuring a newly listed black 2010 truck with 47k miles. I live in Pa. and the dealership is in Nebraska, which is pretty intimidating. I wondered if it was prudent to buy a used truck like this online- and Baxter Ford Papillion proved an excellent choice. Salesman Brody Methven was friendly and helpful, taking pictures and pointing out any small flaws the truck had. He was the perfect host- not pushy, answering my queries efficiently and honestly. This was ...
Great service from beginning to end! They make you feel like family. Thanks to Tony, Ben, and the rest of the Baxter team for the win.
On my recent purchase there were some minor issues with my vehicle discovered after the transaction and They bent over backwards to make things right and ensure my satisfaction. From the extremely low pressure sales experience with Ed Sclegel to my Service Advisor Mike Sturgeon who knocked it out of the park...this is why I will continue to do repeat business with Baxter Ford. Super happy with my end experience!
JT was my salesman and did a great job. Mitchel was my finance guy and he also did a great job. I would recommend both of them.
My husband and I have purchased 6 vehicles though Baxter over the years and they provide exceptional service. They retain their sales staff, we purchased our first vehicle in 2012 and our last in September 2020 and we have used Travis each time and he is amazing, and that has to say something about the Baxter Family! The buying process is quick and pain free, which is a saying most people don't relate to when purchasing a new or used car. I highly recommend Travis and the Baxter group for anyone looking for a new car.
I was actually shopping for a used pickup ended up purchasing a new pickup, I did it all over the phone and email. JT was the sales consultant and Mitchell did the financing they even delivered it the whole process was very easy I am very happy the pickup it was exactly what I wanted Thanks guys.
Sheldon was my sales person. He was pleasant, knew the cars and what they offered. He made sure I got the care that I wanted. He had humor and listen to me. When the road blocks came up he put in the effort to remove those roadblocks. I would recommend any one going to purchase a new vehicle check in with him.
Car shopping is one of the things I usually dred, but Michael made it a very easy and pleasant experience. He was very knowledgeable about the choices of vehicles and was able to work within our budget on the pricing. I definitely will be a repeat customer here!
Andy Thompson, Bill and Mitch did a great job with no pressure. They helped me decide on the best options when purchasing a used vehicle. Thanks
My experience at Baxter Ford South was amazing. Andy Thompson was very helpful we did most of our deal over the phone which made the experience super quick and easy. Will definitely be coming back.
My experience with Baxter went well. I have a strong opinion on the car game and the sharks who you have to deal with. The showmanship, then the offer, the wait, the new offer, etc. Barf! Not so this day. I dealt with a straight up guy in Mike Utts. I got the feeling right away that he was more about my happiness than a sale, he even basically said he would gladly see me leave rather than to leave with a car or payment I didn't like. We talked about what I wanted and the pros and cons ...
I loved my experience with Baxter ford south. My salesman JT was awesome! Very friendly and a nice guy to talk with while they ran my credit in finance. I spent about 6 hours in the dealership making this deal. It seemed JT wanted to make me feel like I was getting the best deal as possible, which I feel like I did get this best deal I possible could have. Finance was good I told them that I wanted a low interest rate and they worked with multiple banks and came to the conclusion of a 6.49%. Which is a little ...
My personal experience working with their salesman (JT) was great. He is very personable, took time to listen to our needs and his communication throughout the whole process was great. I experienced minor mechanical issues couple hours after purchase. Although I'm surprised their service team did not catch this during inspection, I thank JT and anyone involved for helping to resolve this issue. Overall, I recommend JT to anyone who wants to purchase from Baxter South. My experience with Finance could have been better. I cannot speak for the whole department, but the gentleman I worked with was a ...
Very professional and friendly staff. Mike and Nick did a great job. No high pressure sales gimmicks or games. I would definitely buy from this dealership again.
Recently, while staying with family in Omaha, I stopped at Baxter Ford South kind of on a whim because I was considering purchasing a new truck but wasn’t sure what I wanted. I was greeted by salesperson Anna Morrison. She answered my questions and took note of what I wanted. In a few days I made the decision to purchase a new truck from them based on the customer service of Anna, the sales manager, and the add-ons I wanted. They made me an outstanding offer and within a short amount of time, I got the F-150 the way ...
Bought a 2012 Chevrolet Silverado last month, after some dealing they finally gave us a pretty good deal. A little more dealing and we got the second key we wanted. A little perseverance and you can get a pretty good deal. Dealt with Sam
Our salesman, Sam Rivera, was very courteous, knowledgeable and helpful. Overall, we had a positive experience and I am comfortable recommending Baxter Ford South to others.
Ian & Andrew are a class act! Superb service and first class all around. They are an asset to Baxter Ford!!! Will definitely buy here again. Their professional is unmatched and the whole buying experience especially after the sale was top notch! Kudos to Ian & Andrew.
When you think of car shopping, I'm sure you, as well as I thought, it's a time consuming major pain in the butt, until I went to Baxter south. Every time I've bought a car I cringed at the idea of going into the dealership but this experience was MUCH different. I had a young man by the name of mikeil help me get into a new vehicle. He made the process so easy and made me feel so comfortable at the same time. I felt like a friend and not just someone to make money off ...
If you are in the market for a car I highly recommend visiting with Anna Morrison! She went above and beyond to ensure my experience was exactly what I hoped for. When a few bumps in the road happened the GSM Bryant Moran went above and beyond as well to ensure my concerns were not only heard but practices were put in place to ensure that nobody else had the same experience. Taking a customers concerns to ensure the next is amazing was very impressionable. Bryant and Anna truly have made me a Baxter fan for life.
My saleswoman Anna Morrison was phenomenal, she listened to exactly what I wanted, ensured I was well taken care on her end was such a wonderful person to work with. I did hit a few major bumps in the road but the GSM Bryant Moran was on top of assisting with the correction of their mistakes. My voice and concerns were heard and a genuine apology and correction were made very timely. I was very surprised by the quality of customer service from a dealership.
I have bought and leased many vehicles in my time. Never have I been in and out of dealership in under 4 hours. Yesterday I was driving off the lot with my new truck in under 2 hours. Great job.
They showed everything they had, it was all right on the website. The response time was great I sent a request and it was answered less than a day later.
Jon Nunnenkamp was very helpful and worked hard to assist me in my buying process. He found a couple forbmento look at that would work for me. I found a car I am very pleased with and I appreciate his efforts. I would go and am going to go back here again. Thank you Baxter and Jon!!
Started bringing my personal and company vehicles here for service about 2011 , then due to fleet company drove another brand for a few years , now back in Fords and after about 4 years I was amazed all the same service people were there and remembered me and treated me like I had never left S
Kyle did what he could for me. The only problem was the long wait. Everything else went better than what was anticipated. I'm pleased with the overall customer care.
Repairs on my car were done well! Brake job was excellent! Go above and beyond! Also washed my car! Great customer service as well! Thanks
I was searching for a used car for my wife. I was helped by Mikeil Schmitz. He assisted me in picking out what I felt were some gear options and printed out pictures and info about each of my choices for my wife to review. I was back to see Mike the next day and drove off the lot that day with my wife?s new Hyundai. I was amazed at the friendliness, effectiveness, and genuineness of Mike. It was such a great experience that we are going to have Mikeil help us find our daughter a car. This was ...
Alex listened to what I wanted, and then helped me find the car that met my needs, at the price that I wanted, great salesperson to work with.
BAXTER FORD AND SALESPERSON ED SCHLEGEL MET MY NEEDS AND EXPECTATIONS ON THE CAR I WANTED AND THE PRICE I WAS TRYING TO BE AT, THE FOLLOW UP SERVICE WAS JUST AS IT SHOULD HAVE BEEN, GREAT
THEY MET MY EXPECTATIONS, ED SCHLEGEL WAS A GREAT SALESPERSON, HE WORKED HARD TO FIND WHAT I WANTED AT THE PRICE I WANTED, I HOPE ED IS AT BAXTER NEXT TIME I WANT A NEW CAR.
I just wanted to write a review to tell of the excellent customer service I received from Paul Williams. I had recently purchased a vehicle for my daughter who is in college. A few days later we noticed a leak and brought it back in. The repair could not be done until Monday and our daughter needed to get back to college in Lawrence, Kansas. Paul not only gave our daughter a loaner car to drive back to school, but also drove her car all the way to Lawrence to return to her once done. This went above and beyond ...
We were in the market for a GREAT used car, and our sales guy Alex Cudney steered us to the perfect one right off the bat!! Alex is super easy going and knows his stuff. He made an over the top effort to help us get the right price and financing. They have a great program where the salesman does both the "selling" and the "finance" paperwork. This saved SO MUCH time!! We also worked with Kenny in Finance for the warranty part of the deal - he is fabulous too!! These guys ROCK. You'd ...
Matt Reager and both Andy's at Baxter South helped us out of a bad situation. They did the best they could to make the payments where we needed them to be. We have shopped here numerous times and all times are very helpful and professional! Thanks again for making this bad situation a good deal!!!!
Rosendo was very friendly and helpful. The buying process was very quick. Will definitely purchase a car again here in the future! Thank you the great service!
I took my Honda in last spring to get it serviced and while there I got the opportunity to talk to a few people working there. Sales staff that takes care of customers the right way, managers that ensure the experience at the dealership is enjoyable and a service department that understands your car is your lifeline! The GSM Justin Walls even took time to say hi. Highly, highly recommend going to Baxter Ford South for your next car purchase.
Great customer service with all the employees going above and beyond to find the car I needed. Finance was a breeze. Thank you Baxter Ford South!
We have leased our last 5 cars here and loved them all! We had great customer service and our payment was exactly what we agreed upon. Highly recommend this dealership to anyone looking for an easy and painless process!
Always great customer service! Services have always been done in a timely manner. Everyone is willing to go the extra mile to make sure you have a great experience
Baxter Ford South makes leasing a vehicle a pleasant experience. Sales people and managers were very polite and knowledgeable. I would come back here in the future
Their friendly and knowledgeable sales team really made me feel comfortable throughout the buying process! First time I had no "buyers remorse" after purchasing a vehicle!!! Thank you Baxter Ford South for providing such a pleasant and effortless experience! Special thanks to Justin Walls for guiding me along the process without making feel pressured and I applaud the follow up that was provided after my purchase! He definitely carried a sense of professionalism and integrity that you don't normally find in that environment!!
Eric was am awesome salesman, felt more like a friend than anything. He got me into the exact truck I wanted and most importantly got me in right where i wanted to me financially. Will definitely be back when the time comes and reccommended everyone.
Great buying experience with Sean Thies. Found the vehicle we wanted with the options we desired. Financing was a breeze. If you need a car, I recommend seeing Sean
I recently worked with Chauncey Brown in my car buying process. He went above and beyond my expectations and I will definitely recommend him to any friend or family member looking for a vehicle.
I wasn't able to make a decision on a really nice suped up Chevy they had on the lot a few weeks back. But Chauncey presented other options and has been very patient with me during this whole process and it's greatly appreciated. If your worried about a pushy salesman, than ask for Chauncey, he's been nothing but professional and helpful.
This location had a huge selection of used cars to choose from. Nichole made my first trade-in experience relatively stress free and easy. Overall we are happy with our visit.
If you are looking to work with a personable and trustworthy person to find your next vehicle go work with Chauncey at Baxter Ford South. He will make sure your next car buying experience is nothing but excellent!
I was leasing a Jeep Cherokee that I loved. I'd been looking at the Edge for a while but wasn't quite there yet. I had lots of questions that Chauncey was able to answer over the course of a few weeks. When it was time for paper work everything was ready. It was an in & out experience! I loved working with him. I want my family and all my friends to see him first!
Chauncey was great to work with. He's very personable and knows his products. Made the process of looking for and buy a vehicle actually enjoyable.
Nicole Williams is a very knowledgable and so friendly . What a great experience !! I will purchase my next vehicle from Baxter. Great place to car shop
I been in Omaha for awhile now and finally decided to get a car (after living in NYC for awhile, and taking ubers all over town) My friend took me to Baxter Ford where I was helped by Chauncey. I must say this guy really knows what he's talking about.…I got to see a few different models and tested out one of their cars. Chauncey definitely may this first time car potential buyer feel knowledgeable and well informed of what car would be best for me. I recommend asking for him if you ever stop by Baxter Ford ...
Came to dealership to speak to Justin Walls about buying a new vehicle. He introduced us to Ed Schlegel stating Ed knew everything about the Ford Edge and would be a big asset in helping us find one. Needless to say Ed was very helpful in finding us the perfect Edge. Just want to give a big Thank You to these two guys plus your finance team.
I came in seeking information on trading in my current vehicle on a new or slightly used vehicle. Will was very helpful in giving me information about trading in my truck. Very professional and knowledgeable. I would recommend him to any of my friends wanting to purchase a new or used vehicle.
Very professional people, friendly and fantastic service, Luis was very professional same than the finance guy I highly recommend these dealer to all my friends
I had a very pleasant, no-pressure car buying experience at Baxter. I dealt mostly with Travis and some with Kate as well. They were quick to show me the vehicles I wanted to see. Never tried to steer me in a different direction or suggest I needed things that I wasn't looking for. They were willing to negotiate, to a point, and were never unreasonable about my requests. I would definitely go back again.
I had a great experience shopping for a car at Baxter Ford West Dodge location. A man named Earl David helped me and he was awesome. I never felt pressured or like he was trying to just sell me something to do his job. He showed me several options and worked with my needs and budget. Great experience over all! Thanks Earl for your patience and guidance!!
Friendly faces, very professional. Chauncey Brown is great to work with. I won't go anywhere else for new or used vehicles. I've referred several friends to go through him and they are more than satisfied.
I feel i was given a good deal this is my first time ever buying sa new card yes i am scared but they told me they would be there if i ever have question even after i move back to california
It was a great experience buying our new Ford Explorer from Performance/Baxter Ford. Our salesman Mohammad was great to work with very kind and courteous. I will be back to deal on a new truck soon. Thanks Mohammad for Great buying Experience! Doug
Sean Theis is the best sales man I have ever had, he made the process completely seemless. Compared to Bellevue location I80 location is hands down more there for the customer!
Everything went as smoothly as I could have hoped for. These people excell in making sure that your experience is great. Thank you kindly, for helping me with the car I wanted!
We came from out of state for a used Expedition. Ben walked us through the vehicle and test drive, and all of our poking around the truck. He was great providing us information about the vehicle and giving us the time we needed for a decision. Once we decided to buy, Matthew was our help in financing. He was very patient with all the questions/concerns regarding title / registration / plates, etc. Finally, Joe went through the vehicle features with us on delivery (even programming the door key code into this new truck!). Again, all were very pleasant to deal with ...
Performance Ford in Omaha is the best dealership that I have been to. They work great with customers and work with your price as best they can. They are very welcoming and try their best to get the price you want. Definitely recommended.
The guys at Performance Ford are awesome. Sean Thies was an excellent salesman and went above and beyond to ensure my car buying experience was smooth and hassle-free. I strongly recommend you visit Sean at Performance Ford if you are in need of a new vehicle. You won't be disappointed.
Very happy with our first experience buying a new car (had purchased used in the past). We worked through Jan S. and she was very helpful from start to finish. I appreciated the amount of time she invested in us and she went above and beyond in locating and bringing in exactly what we had been looking for. It felt like we were being assisted in finding what we wanted more than being "sold" something...not a common trait in the auto sales world today I would wager. The process was very easy from start to finish, very ...
Thanks to Sean Thies and Performance Ford we have a awesome new Ford Flex. The entire staff was very friendly and helpful. I have purchased several new cars and this was one of the easiest. It was a great customer experience thanks Sean.
Sean Thies and his team at Performace Ford hooked me up on my 2014 Subaru BRZ Limited! They worked for me, they were strait forward without any sales shenanigans, got me amazing financing and made sure I was happy after the sale. Im going to be looking this guy up again when its time for the next vehicle!
I went into Performance Ford this afternoon in Omaha, Nebraska. Sean Thies and the rest of the team there got me into the car that I wanted quickly and easily, all with a great price for my Honda Accord!
My experience buying a truck from Todd Smith at Performance Ford was not only easy, but enjoyable. I got the exact truck I wanted for an incredible price! I would highly recommend buying from this store and seeing Todd!
From the moment I walked into the dealership, I felt welcome. Kate, Tristan, Justin, Brad, Courtney, Dave, and Jay made me feel like a part of the team. I was not pressured into settling for an Explorer that was at the dealership. They sought out the exact one I wanted. I received my Explorer in a timely manner, understanding the steps they needed to take logistically to get my car to me. If you are looking for people to work with who understand that your time is important, Kate and the staff are highly recommended!
Although I did not end up purchasing a Ford, I wanted to comment on my experience. I went in to test drive an Explorer with my 2 children last month. I was treated with respect and the experience was AWESOME. Every person in the dealership was truly pleasant to work with. It made my decision to go with a different brand of vehicle VERY difficult! In the future when we are ready to purchase again I will definitely go back.
Jan, Justin, Dave and everyone involved were just AWESOME. This is the best dealership I have ever been to! I have purchased in the past and have sent some family members there. I will continue to recommend Performance Ford. My Wife Leigh and I are very pleased! THANKS EVERYONE!
I have been purchasing trucks, SUV and cars from Justin for years and I would recommend Performance and Justin to everyone I know. Thanks for the great deals!
Jason Garrett, My wife Shawnta and I want to THANK YOU for taking care of us! Her Grand Cherokee is the best! I appreciate how up-front and personal you and your staff are! And tell Mr. Nunnenkamp that he is AWESOME as well! Got my Benzo back from the shop toady and it is Perfect. Thanks to Mechanic Mike too, and the rest of the Perforamnce Family that took care of us! Sincerely, Joe Chavis
Had some issues with my wife's car that kept popping up. After a couple of trips to the service department, and working with the Service Manager Paul and the GM Jerry, we were able to get our issues taken care of and then some. Paul and Jerry are great to work with and really care about the customer's happiness. They will stop at nothing to ensure happiness.
Kate Czerwinski put in a lot of time and effort to work with me and I am very happy with my new Fusion and all of its features and capabilities. I really appreciate someone who not only makes a good sale but listens and looks for solutions to my needs because, after all, it IS all about me. I was also impressed that she didn’t let my interest in a Passat deter her from working toward her goal of getting me into a Fusion. Because of her excellent service, information, attention and flexibility I will enthusiastically recommend her to ...
Follow up from the general management was great, I was truly not expecting that level of attention. After a bad experience trying to purchase a car at this dealership and eventually walking away, I received a sincere apology from the management assuring me the problem would be addressed. Although I was not able to make a deal happen, I was happy to know that the management care about the customer experience and that says a lot.
I went into the dealer looking for a used car for my son. I had a limited amount of time and money. After finding a vehicle that was in our zone, Kenny helped us complete the deal. Kenny was very friendly and through the price negotiating the entire staff was pleasant to work with and nobody was pushy. We ended up purchasing the vehicle after coming to terms on a price. There was a break down in communication that we had over some of the details of the vehicle we were going to purchase and what was to be fixed ...
I would like to inform everyone that I Spoke with Steve Oliver today 9/21/12 after visiting whith him I feel very glad that we got the chance to talk! He was very sincere and did realy care!! After we where done I left with a whole different attitude with this dealer! Just wished we could have talked about 4 weeks ago. Thanks Steve
I will definitely do business here again! It's refreshing to be treated like an actual human being instead of a number like at that other, larger Ford dealership up north. My salesman, Aran Rhoades, was very courteous & engaging. He took the time to answer all my questions or found the person who could. I never felt pressured into anything and there was no haggling as the first offer was very reasonable. Even after the sale was complete and we had a few very minor details to work out, everything was taken care of and handled professionally. This has ...
Went to look at cars for my family and Thomas assisted us. Very Friendly and great customer service. He help us pick a Ford Escape 2012 and was completed within a few hours. Very good young man (like a son) and we would recommend him to our friends and family. Thank you Thomas.
Connie worked with my wife and I when we were interested in a new Ford Explorer. She was easy to work with and we never got the feeling of being pressured. We talked through our needs and she provided solutions that aligned nicely. After the sale Connie's work wasn't over. She has continued to follow up to see how she can help even when we haven't been great at responding to her calls and emails. She has done a great job of making sure our experience was very positive and that gives us peace of mind. Thanks ...
From the moment I walked into Performance Ford we were treated very well. We were met by Barbara Vampola(Sales Rep.) and from there it was the most positive car buying experience I have ever had.....which is substantial because over the years I have purchased and traded many vehicles at various dealers throughout Nebraska. Two things stand out: 1) They gave me a great price on my trade. 2) Their Service and Sales actually made repairs above and beyond what I requested. In fact, after fixing an oil leak that I had pointed out in their vehicle their service dept. replaced ...
Both men I dealt with were prompt and courteous. They found what I wanted, didn't pressure me and were very fair with their pricing. Chris went out of his way on his day off to drive 200 miles to deliver my new vehicle to me. Impressive!
Leave Us A Review